Is the IT department in critical condition?

Governed self-service analytics could be the prescription it needs.

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Adapt or die. It’s a famous phrase and has its roots in Darwin’s theory about the evolution of species. At its core, what it states is that it is not the strongest or biggest that survive, but rather the ones that are most resilient and adaptable to change.

Consider the ‘classic’ IT department. Once the purveyors (and masters) of all things tech-related in a company, their role has undergone major changes in the last few years. Many commentators and analysts have predicted that soon technology spend by business functions other than IT will be greater than the spend by the actual IT department. Many have said this has already happened. Usually it is the Marketing department that is at the forefront of accelerating the move to a digital business, with HR, Logistics and Finance soon to follow. In many ways, individual business units are acting like mini start-ups within their larger organizations. Accessibility to cloud-based services and highly specific point solutions has accelerated this.

Does this spell the end of the IT department?

I think not. It just means that, like a species, IT has to adapt in order to survive. The best way to survive is to become a much closer, highly value-driven and relevant partner to business functions. Consider the world of analytics and data discovery.

This highly visible (literally) segment offers the opportunity for an IT group to ‘show their stuff’ and provide to the business what they actually want: the freedom to ask (and get answers to) the questions themselves in a self-service manner, while also having complete confidence in the decisions that are made. This is a very difficult balancing act to achieve – on the one hand providing flexibility to the business, but on the other providing IT with the ability to control the chaos normally associated with self-service. This balancing act speaks to the core of Qlik’s approach in this market, and will allow IT departments and professionals to thrive long into the future.

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