Customer Spotlight: Tactical Analytics At The Point Of Decision

Using Qlik, DynCorp International gains perspective of its data.

DynCorp International

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As a company that operates close to 100 different contracts simultaneously, DynCorp International (DI) is always on the move. A global services provider for the military, government, and commercial markets, DI maintains a healthy 13,000+ employees in 35 countries (spread out across almost every continent). Much of their work is tied to aviation and general logistics, whether that involves military missions or putting out forest fires.

Given all of these variables, the analytics narrative essentially writes itself. In 2013, there was a shift to a centralized supply chain organization within DI, but there was limited visibility into global performance.

“We had challenges with pulling data together, picking the right visualizations and finding easy ways to exclude irrelevant data. We had multiple views of the same metrics and spent time debating over which version of the metric was right,” said Bill Momsen, Sr. Director of Supply Chain Operations, DynCorp International. “All of that was non value-added time when we could have been solving the root cause of the issues. We were only viewing a slice of the supply chain.”

Ultimately, DI’s Supply Chain leadership knew what the organization needed: a global view of the supply chain that produced a single source of truth. That single source would allow the organization to understand the issues at hand holistically and allow them to begin instituting changes. This was where Momsen decided DI needed Qlik: an analytics platform he could champion for near real-time visibility into performance metrics.

A key factor to the success of DI’s supply chain would be improved visibility on all fronts. This lead to a solution tantamount to the movie Minority Report.  DI installed an 80-inch touchscreen television where everyone from the interns to the vice presidents and C-level colleagues could access and analyze the performance of the supply chain.  DI achieved better transparency of performance levels, and after some fine tuning of the data, gained a much greater understanding of the challenge before them.

DynCorp International Office 

“The first dashboard we built was a good start, but as an organization we learned quickly that we weren’t aligned on KPIs, and there was a lot of data that needed to be cleansed,” said Bill Momsen, Sr. Director of Supply Chain Operations, DynCorp International.  “We had a terrific internal team driving the success of this implementation.”

The new Qlik dashboard enabled the organization to consolidate data from disparate systems, and help assign error resolution activities to the relevant employees worldwide.  Additionally, employees from multiple business units were able to use the dashboard and filter based on relevant criteria – regardless of where they were in the world or what their title was.

The benefits took shape quickly.

Next on the agenda: improving spend analytics.

“With Qlik we were able to consolidate our spend data from multiple business units and systems. We created metrics with relevant details which gave us significantly improved visibility to where we were spending our money. Our employees became enabled to see spend by virtually any dimension (supplier, business unit, site, commodity type, and even by small business classification). Even if the data in the source system couldn’t provide good spend classification, QlikView could create new associations, and learn over time.  Now we’re smarter about how we negotiate deals,” said Momsen.

These are just a few examples of the changes that have taken place over the last two years at DI:

  • Establishing a single source of truth for supply chain performance
  • Current/potential problems are now visible, which means faster and better decision making
  • Resources are being utilized more effectively; now managing by exception
  • Qlik has heightened the value that the supply chain team has to the organization
  • Other functions are coming up to speed with Qlik

Finally, Momsen perfectly describes the power of supply chain analytics:

“It’s amazing what something like this can do when you have information quickly – you give it to the right person, you can answer questions fast. It’s really helped us establish supply chain as a more valuable contributor to the enterprise – that’s been big.”

Want to hear more about Bill’s story directly from him? Check out this on-demand webcast to learn more about DynCorp International. You can also hear Bill’s story in-person on Wednesday May 18 at 12:00 PM MT at the Grand Sonoran G during the Gartner Supply Chain Executive Conference. Want to meet Qlik’s supply chain solutions experts in person? We will be at Booth 107, stop by and say hello!

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