Vacature

Live Chat Specialist

Locatie: Vancouver, Canada
Status: Full-Time
Afdeling: Business Development

Solliciteer:

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Live Chat Specialist

Job Title: Live Chat Specialist

Department/Organization: Inside Sales

Position Summary:

The Live Chat Specialist role is an inside office based role that offers a great work/life balance with little to minimal travel required.  Based out of our Vancouver, BC office, you will be part of a high-velocity environment where you will be assisting our Business Development efforts by responding to customer queries, and qualifying and validating potential business from both a technical and non-technical perspective.  The role requires general business and sales skills, as well as technical aptitude in answering technology related questions. 

As follow-up on identified business, assigning the inquiries to the responsible business development or sales team member for further qualification or development will be core part of the role. 

Depending on daily volume, work on additional projects may also be required.

KEY RESPONSIBILITIES & TASKS 

Capture incoming inquiries from our Live Chat system in Salesforce.com from our Qlik.Com web site.

Perform initial qualification and validation of these web visitors in respect to region, area of interest, key applications and business goals.

Assign leads to the respective regions and the correct team members responsible for these prospects.

Attach the lead to a Salesforce.com campaign to record and analyze the success of this initiative.

Partner effectively with ‘Inside Sales’ in account development and playing an active business and technical lead role in the sales process for all customer engagements and deals.

Understand our customers’ pains and translate those into viable solutions for the business maximizing potential to sell.

Manage initial client engagements and projects from a technical standpoint.

Administration, education and any other responsibilities as required by the company.

DIMENSIONS SPECIFIC TO THIS ROLE

Key Stakeholders

            Solution Development Manager, Marketing Director, SDR’s, Presales Management

Direct Reports

            None

Geographical Accountability/Regions

            Americas

Revenue/Cost/P&L/Budget Responsibility

            None

COMPTETENCIES & SKILLS

Excellent communication, listening, presentation, time management and writing skills. Proven ability to communicate effectively in text-based mediums. 

Excellent in web based search.

Proactive approach to problem solving - uses proven problem-solving skills to view problems as challenges and turn them into viable solutions.

Ability to multi-task.

Comfortable with review of metrics on a daily basis.

Independent working and decision making skills. 

High energy, results oriented, self-motivated/self-reliant, and a team player.

Proficient in MS Office (Word, Excel, Power Point) and salesforce.com.

Attitude of continuous improvement of processes.

Exemplifies Qlik Core Values: Teamwork for Results, Challenge, Open & Straightforward, Move Fast, and Take Responsibility.

Presentation skills at both the technical and business level, with the ability to deliver a technical solution in a remote environment.

Proven ability to learn and apply new technologies.

Excellent project management skills, with the ability to develop a plan and deliver against objectives.

High level of integrity and ethical approach, able to instill trust and a transparent way of doing business.

Ability to adapt to change and act as a change champion - leading by example.

Ability to quickly understand the business and its issues through established business acumen, taking ownership of, developing, and executing a solution.

Committed to delivering outstanding customer service, supporting and driving our customers’ business success.

Good sales process acumen, and strong ability to promote the model of customer centric selling.

QUALIFICATIONS AND EXPERIENCE

2-3 years of experiences in a lead generation, technical support, or sales & marketing role, preferably in the IT industry

Bachelor degree or equivalent

LANGUAGES

Business level English mandatory.

Knowledge of another language(s) would be an added advantage.

EXPERIENCE 

In addition to the above, an aptitude for understanding and communicating technical concepts would be advantageous.

IE:

-BI background with ability to solve problems in a BI environment.
-Experience of communicating & building relationships remotely (Inside sales, helpdesk, etc).
-Hands on experience with relationship databases and data modeling.
-Hands on experience providing technical support to clients.

JOB REQUIREMENTS

Ability to work on computer and phone for extended periods

*LI-AG

About Qlik

Qlik’s powerful, accessible business intelligence solution enables organizations to make better and faster decisions. Its QlikView product delivers enterprise-class analytics and search with the simplicity and ease of use of office productivity software. The in-memory associative search technology it pioneered makes calculations in real-time enabling business professionals to gain insight through intuitive data exploration. Unlike traditional business intelligence products, QlikView can deliver value in days or weeks rather than months, years, or not at all. It can be deployed on premise, in the cloud, or on a laptop or mobile device—from a single user to large global enterprises. Qlik is headquartered in Radnor, Pennsylvania, with offices around the world and a network of over 1,700 partners to serve more than 31,000 customers in over 100 countries worldwide.