Vacature

Technical Software Support Engineer

Locatie: Lund, Sweden
Status: Full-Time
Afdeling: Technical Support

Solliciteer:

Click here to submit your résumé and cover letter.

What makes you Qlik?

Would you like to work for one of the Best Workplaces in Europe 2016?

Awarded by Great Place to Work as the #23 Best Workplace in the Multinational Category, Qlik offers a fast paced, high-energy, innovative, global and team-oriented culture, with a flexible and exciting work environment, as well as plenty of opportunities for you to grow as a professional and as an individual.

About Global Support

At Qlik Support our vision is to provide world class, data driven support to successfully develop, deploy and use Qlik. We provide continuous, proactive and personalised service to make sure our customers are successful. We will do this using a data driven approach, as data is something we understand and do very well, allowing us to understand our customer’s objectives and how they use our products.

We drive a culture of high performance by focusing on the customer. Our Customer Satisfaction is a key measure of success. Once our customers are successful, only then are we successful too.

 

Your responsibilities 

Investigation and resolution of issues without known solutions

Contribution of knowledge

Replication and logging of reported bugs in CRM system

Liaise with other Snr TSE or Principle TSE on complex cases

Customer Care

Participation in Customer and Partner events

Assisting Technical Support Engineers trouble shooting

Writing Articles for Knowledge Base

Sharing best practice with colleagues, customers and partners

Enablement sessions


Your profile

Bachelor degree or equivalent work experience

Previous work experience in an IT/software support environment - 2 to 4 years

Experience of Microsoft environments

Exerience in building data models and applications in QlikView and/or Qlik Sense is preferrable 

In depth knowledge of some of the following areas:

Windows OS

IIS

AD

Windows security

Web services

XML, HTML, ASPX

Citrix

SQL Server

C++/C#, .NET

Knowledge of ITIL – certification a plus

Business level English mandatory

Business level German or French is preferred

To be the perfect candidate, you need to have a strong Customer Service and Satisfaction focus. You’re an excellent written and spoken communicator. You have a troubleshooting and problem solving approach and you have a multi tasking capacity, which enables you to work under pressure and still maintain an excellent level of service.

You interact effectively as a team member and work collaboratively with other departments. You should have enough technical interest and competence to understand, end to end, a system and the technologies it’s built on.

The position is based in Lund, Sweden. If you think this position is interesting you are welcome with your application in English. Apply as soon as possible as we are working continuously with the applications for this assignment.


Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

*LI-PRI *LI- SB

About Qlik

Qlik’s powerful, accessible business intelligence solution enables organizations to make better and faster decisions. Its QlikView product delivers enterprise-class analytics and search with the simplicity and ease of use of office productivity software. The in-memory associative search technology it pioneered makes calculations in real-time enabling business professionals to gain insight through intuitive data exploration. Unlike traditional business intelligence products, QlikView can deliver value in days or weeks rather than months, years, or not at all. It can be deployed on premise, in the cloud, or on a laptop or mobile device—from a single user to large global enterprises. Qlik is headquartered in Radnor, Pennsylvania, with offices around the world and a network of over 1,700 partners to serve more than 31,000 customers in over 100 countries worldwide.