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Conference

Affecto Retail Conference

Date: 26 oktober 2016
Time: 14:00 – 17:00 CET
Venue: Hilton Copenhagen Airport Hotel, Ellehammersvej 20
Location: 2770 Kastrup, Denmark

Insights, Optimization & Improved Customer Experience

According to Gartner, this year 89% of companies will be competing primarily on the basis of customer experience. Customers are demanding more from retailers now than ever. They want the ability to communicate through all channels and to span transactions across them seamlessly. They reward businesses that meet their expectations with loyalty and advocacy. To deliver the service levels customers expect, insight is required from all touch points and channels where data is agile and relevant.

We are pleased to invite you to this Affecto conference were we will address, how the Retail sector in the Nordics can improve and innovate their business by exploring and combining data.

Hilton Copenhagen Airport Hotel, October 26. 2016
Time: Starting 2pm
Ellehammersvej 20, 2770 Kastrup

It would be our pleasure to have you join us for a network dinner following the conference.

Conference is free

Program
14.00 Welcome and Introduction
Stig Thougaard, Business Area Director, Affecto

14.15  The Changing Role of the Retail
- How Visual Analytics Let you Stay Ahead of IT
- Digital Data Explosion and the ability to understand your customer voice and shopping habits
Guest speaker – Paul Winsor, Director, Market Development, Retail & Services, Qlik

15:00  Elkjøp/Elgiganten Customer case
- Streamline marketing spending, improved up-selling and be more personal in the customer communication by exploring data from several sources
Rasmus Sloth Nielsen, Value Architect Retail, Affecto

15:30  Break

15.45  Demo: Customer and Market Insights
- Combining Alteryx & Qlik will show you how geo-democratic data combined with own data will give you actionable insights of your customers and your business today and in the future
Jakob Hansen, Senior Consultant, Affecto

16.15   Turn POS data analysis into a competitive advantage
- Today real-time POS data, offers a unique opportunity to improve collaboration, boost revenue, gain operational efficiency and facilitate relevant, individualized customer engagements
Rasmus Sloth Nielsen, Value Architect Retail, Affecto

16.45  Improved Customer Insight
- Video analytics and how it adds to the full customer experience
Edward Mauser, Senior Advisor, Affecto

Network Dinner