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Bassett Healthcare

Bassett Healthcare diagnoses its resource utilization and processes with QlikView


Regio: United States
Omzet: $100M-$1B
Bedrijfstak: Gezondheidszorg
Functie: Executive, Finance, Operations, Supply Chain

“These are intuitive decisions we might have made otherwise, but now they have been backed up by irrefutable data. It's not a problem for our surgeons or anesthesiologists to accept this as the data we need to act on.” Kathleen Brooks, Administrative Director for Perioperative Services, Bassett Healthcare


  • Regional health system of four hospitals and 23 community health centers serving residents of an eight-county region in central New York, USA.
  • The centerpiece of Bassett Healthcare is The Mary Imogene Bassett Hospital, an 180-bed acute care, inpatient teaching facility. Supports 7 operating rooms and conducts roughly 7,000 surgeries per year
  • Headquartered in Cooperstown, New York
  • Achieved ~ $300 million in revenue with 3,500 employees


  • Improve quality patient care through operational improvements to address inefficient manual processes and bottlenecks
  • Gain insight into utilization and performance of surgical rooms to increase coverage, on-time starts and surgeon satisfaction


  • Deployed to ~15 users across 5 functions in US:
  • Executive Analysis: Develop MIS system and balanced scorecard in next wave for insight across organization
  • Clinical Operations Analysis: Measure day-to-day surgical department operations. Measure surgical benchmarks, such as type of cases, number of cases by surgeon, after-hours cases, and turnaround time
  • Resource Planning Analysis: Monitor utilization of surgical departments in main hospital and rural facilities to ensure staffing and availability
  • Financial Analysis: Monitor utilization of surgery rooms on a rolling 3 month basis by CFO to assess future cash flow
  • Quality Assurance Analysis: Assess historical data to gauge whether hospital had enough trauma-related orthopedics cases each day to warrant a dedicated operating roomRapid implementation in just days with pre-built views with SIS Analytics powered by QlikView
  • Leveraged SIS Analytics (QlikView Server) to integrate data across the primary systems for finance, materials and clinical


  • Improved process to drive on-time case starts from 48% to 85%
  • Increased charge capture by 30%
  • Increased surgical throughput with streamlined processes
  • Green lighted the opening of a dedicated trauma room
  • Gained the freedom to analyze data without the need for IT

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