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Bliss World

Bliss World

Bedrijfsprofiel

Regio: United States
Omzet: <$100M
Bedrijfstak: Groot en detailhandel
Functie: Finance, Marketing, Sales

“Users love QlikView and how they can instantly access data for planning new campaigns or running inventive sales promotions. With QlikView, employees are now more accountable for performance and truly empowered with the visibility to make the best business decisions possible at that moment in time.” Mohit Govani, Director IT, Bliss

Background

  • Leading body and skincare retailer and spa services provider
  • Founded in New York in 1996, the company now has 15 spas worldwide and a line of beauty and skincare products.
  • Headquartered in New York, NY

Challenges

  • Need the ability to easily reconcile data from three disparate ERP systems across three lines of business
  • Require improvements in reporting accuracy, flexibility and speed

Solution

  • Deployed QlikView to 35 users in the US and Europe
  • Sales Analysis: Real-time sales performance analysis across product lines, spa locations and services as well as by retailer, geography, sales rep; analyze customer conversion rates; visibility into product sell-through, inbound and on-hand inventory
  • Marketing Analysis: Maximize up- and cross-selling opportunities through customer spend analysis
  • Financial Analysis: Measure revenue and profitability performance
  • HR Analysis: Staffing needs analysis has reduced payroll expense by 30-40%
  • Rapid implementation in 6 weeks
  • Leveraged QlikView Server to aggregate data from CommercialWare, SYSPRO, Book4Time, SQL Server, DB2

Benefits

  • Reduced spa staff expenses by approx. 30-40%
  • Enabled real-time access to cross-business line sales data that once took 2 days to compile
  • Decreased prep time for weekly inventory reports from 2 days to 0 days
  • Achieved consolidated view of entire business — from spa services and retail to business-to-business (B2B) sales

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