California Casualty logo

California Casualty

Leading insurance provider improves sales conversion rates by 25% with QlikView

Bedrijfsprofiel

Regio: North America, United States
Omzet: N/A
Bedrijfstak: Verzekeringswezen
Functie: Executive, IT, Marketing, Operations, Sales, Service & Support

"QlikView dramatically changes how things can be done. It empowers our managers with visibility into processes and insights they can use to better coach their teams and tune workforce practices in ways that improve performance.”

Satish Ranganathan
AVP, Applications Programming Manager,
California Casualty

Background

  • Leading provider of auto and home insurance programs to educators, peace officers, firefighters and nurses
  • Operates in 43 states and the District of Columbia
  • Founded in 1914

Challenges

  • Reorganize and streamline reporting systems
  • Eliminate multiple reporting tools and constant data reconciliation
  • Implement “one version of the truth” solution across information silos

Solution

  • Deploy QlikView to 50 users (300 planned) to create Unified Data Model to single-source dashboards, analytics and corporate management reporting
  • Analyze financial and actuarial data ; call center leads management, telesales and customer service; regulatory compliance; and policy management
  • Integrate and analyze more than 400 million rows—up to 1 terabyte —of data that end users can mine on their own with little or no reliance on IT staff

Benefits

  • Improved lead conversion rates by 25% leading to an additional 200 sales per month
  • Increased average telesales by agent from 1.6 to 2.0 per day
  • Reduced time and IT resource requirements for regulatory reporting by 60%

Related Resources

Andere Klantverhalen


Zoek