Cisco identified more than
$100 million in support
renewals with QlikView

QlikView provides a competitive advantage that allows us to take data from the ‘ivory tower’ and make it easily accessible to the average person.

—Demian Barshay, Manager, Operations, Cisco

Bedrijfsprofiel

Regio:

North America, United States

  • Omzet: N/A
  • Bedrijfstak: High Tech
  • Functie: Sales

Background

  • Cisco is the worldwide leader in networking that transforms how people connect, communicate and collaborate. 
  • The company is diverse and global – operating in more than 165 countries with nearly 70,000 employees.
  • Headquartered in North America

Challenges

  • Need for an effective view into multiple data sources consisting of hundreds of millions of lines of installed-base records
  • Provide a self-service resource for a business user to convert data into actionable business intelligence (BI)

Solution

  • Cisco deployed QlikView to employees in sales operations and the virtual sales force which increased visibility into its installed base of customers and identified new revenue opportunities and potential risks.

Benefits

  • Increased visibility into sales opportunities 
  • Improved visibility into potential maintenance renewals
  • Improved relationships and satisfaction with customers and partners
  • Cisco has saved more than $4 million dollars to date and generated more than $100 million in additional revenue from the support and service contracts they are now able to monitor and quickly address.

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