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Com Hem

QlikView is Central to the Com Hem Quality Improvement Campaign

Bedrijfsprofiel

Regio: Europe, Sweden
Omzet: N/A
Bedrijfstak: Media
Functie: Executive, Service & Support

“QlikView has made our activities more effective in many ways. It gives us greater control and helps us prioritise correctly.”

Johan Levander, Group Manager, Com Hem

Background

  • Com Hem needed to be able react quickly when faults occurred in their network
  • This meant monitoring the system at all times which in turn required up to date information to be available

Challenges

  • Increase commercial security of the company’s network
  • Increase the quality of service
  • Boost customer satisfaction

Solution

  • QlikView was deployed in Com Hem’s network monitoring system (NOC) and then in customer services. The applications give Com Hem a direct and detailed overview of current activities, which results in better decision making and prioritisation.

Benefits

  • Good overview of company’s network activities
  • Reduced lead times
  • Better decision making

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