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LUSH Fresh Handmade Cosmetics

QlikView contributes to savings of over £1 million in stock loss within 2 years

Bedrijfsprofiel

Regio: Europe, United Kingdom
Omzet: $100M-$1B
Bedrijfstak: Groot en detailhandel
Functie: Sales, Human Resources, Supply Chain

"QlikView has helped LUSH deliver a central point for live data analysis, contributing to savings of over £1 million in stock loss within 2 years. It’s working with us as a business in giving our people instant access to the information they want and allowing them to find that information very quickly and easily online."

—Scott Silverthorn, Head of Data Services

Background

  • LUSH is a cosmetics company headquartered in Poole, Dorset. It was started in 1994 by six co-founders. 
  • With over 900 stores in 51 countries, LUSH invent and manufacture all of their own products: 100% fresh and handmade.
  • LUSH use fresh fruit and vegetables, essential oils, honey and beeswax in their products.

Challenges

  • Pulling together data from disparate data sources to make decisions
  • keeping track of stock and wastage
  • Obtaining a holistic view of the business to improve customer experience

Solution

  • Unifying all EPoS and back office systems data into a QlikView application revealing supply chain, sales, stock and HR processes
  • Deploying QlikView into the manufacturing business to keep track of stock levels, sales and freshness of product 
  • Monitoring sales and stock to make the most out of products and ensure all retail outlets are stocked with the right amount of products 
  • Leveraging QlikView to monitor and report on payroll and absenteeism across all the stores

Benefits

  • 70% of staff access QlikView every day to review sales and stock 
  • QlikView provides a live sales platform for managers to monitor sales in shops and throughout the company, promoting a healthy sense of competition across retail sites
  • LUSH can maintain freshness through their supply chain through visibility into sales and stock, leading to improvements in forecasting and sourcing of key ingredients from ethical suppliers

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