LUSH Fresh Handmade Cosmetics

QlikView contributes to savings of over £1 million in stock loss within 2 years


Regio: Europe, United Kingdom
Omzet: $100M-$1B
Bedrijfstak: Groot en detailhandel
Functie: Sales, Human Resources, Supply Chain

"QlikView has helped LUSH deliver a central point for live data analysis, contributing to savings of over £1 million in stock loss within 2 years. It’s working with us as a business in giving our people instant access to the information they want and allowing them to find that information very quickly and easily online."

—Scott Silverthorn, Head of Data Services


  • LUSH is a cosmetics company headquartered in Poole, Dorset. It was started in 1994 by six co-founders. 
  • With over 900 stores in 51 countries, LUSH invent and manufacture all of their own products: 100% fresh and handmade.
  • LUSH use fresh fruit and vegetables, essential oils, honey and beeswax in their products.


  • Pulling together data from disparate data sources to make decisions
  • keeping track of stock and wastage
  • Obtaining a holistic view of the business to improve customer experience


  • Unifying all EPoS and back office systems data into a QlikView application revealing supply chain, sales, stock and HR processes
  • Deploying QlikView into the manufacturing business to keep track of stock levels, sales and freshness of product 
  • Monitoring sales and stock to make the most out of products and ensure all retail outlets are stocked with the right amount of products 
  • Leveraging QlikView to monitor and report on payroll and absenteeism across all the stores


  • 70% of staff access QlikView every day to review sales and stock 
  • QlikView provides a live sales platform for managers to monitor sales in shops and throughout the company, promoting a healthy sense of competition across retail sites
  • LUSH can maintain freshness through their supply chain through visibility into sales and stock, leading to improvements in forecasting and sourcing of key ingredients from ethical suppliers

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