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Mind Australia

Mind Australia transforms community care with analysis of services and expenditure, and careful monitoring of program delivery

Bedrijfsprofiel

Regio: Asia Pacific, Australia
Bedrijfstak: Overheid
Functie: Operations

"The insight we gain from QlikView is the difference between simply providing a service and transforming a person’s quality of life."

—Peter Laws General Manager, Information Systems, Mind Australia

Background

  • Mind Australia is a nonprofit focused on supporting mental health recovery and helping vulnerable people transform their lives
  • Mind Australia relies solely on government funding to finance its programs and services

Challenges

  • Optimize community services
  • Track and monitor KPIs
  • Gain insight into operations

Solution

  • Deployed Qlik to a broad base of users in Victoria and South Australia to monitor whether clients are receiving the right number of visits per month for their situation.
  • Made Qlik the integral part of the charity’s lean, client-focused operations
  • Gained a holistic view of operations, empowering staff to spend more time on their client work, rather than trying to discover how to collect and analyze data

Benefits

  • 18,000 people’s lives are positively impacted through transformed client care
  • Transparent KPI results ensure ongoing funding
  • Holistic view of operations improves client care

Related Resources

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