Middle East, Israel
Executive, Operations, Service & Support
“QlikView allows early discovery of challenges such as signal strength at specific antennae, which results in faster decision making by technicians to remediate the issue. Before QlikView, we lacked in-depth insight into our network, which is critical to knowing how to improve business performance.”
Manager, System Performance, Pelephone, Israel
- Pelephone Communications is Israel’s leading 3G mobile service provider
- Until 2010, Pelephone used SAP® BusinessObjects to support its engineering division, but the performance had become a major concern with queries taking up to 30 minutes
- Pelephone evaluated the market and determined that the QlikView Business Discovery platform was the right product to give 150 users in the engineering division a more centralized business model to improve operational agility.
- Improve network resilience
- Analyze data
- Pelephone initially deployed QlikView for its engineering department to monitor network performance.
- Integrated with Google Maps to monitor network performance
- Enabled faster decision making on problem resolution by technicians
- Improved customer service through targeted content
- Monitored customer responses to data services