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Sistema de Emergencias Médicas (SEM)

SEM implements a platform of management by objectives with QlikView


Regio: Europe, Spain
Omzet: N/A
Bedrijfstak: Gezondheidszorg
Functie: Executive, Finance, Operations, Human Resources

“QlikView supports the implementation of the SEM’s new organizational strategy, based on territorial decentralization and supplying management information that facilitates good decision-making.”

Dr Joan Gorriz Arnaiz, Management Control Coordinator, Sistema de Emergencias Médicas


  • A public enterprise within the Health Department assigned to the Servicio Catalán de Salud (Health Department of Catalonia), responsible for handling outpatient casualties and emergencies and emergency medical transport
  • SEM handles millions of emergency calls each year
  • The organization employs 701 staff and 3,720 associates with an annual budget of €245.7 million


  • Improve the speed and efficiency of the service to the public
  • Provide a tool that supports the development of Management Control methodologies and creation of a scorecard


  • QlikTech and its partner Pragma Solucions used QlikView to create five scorecards for healthcare support, internal support, strategy and organization management, territorial structure management and demand volume indicators
  • The first phase was deployed in less than six months and users include the managing director, area directors, territorial directors and heads of department as well as management control and ICT managers
  • A second phase of deployment is expected to double the number of QlikView users, adding the board of Directors and other users within the organisation and a few associated bodies


  • Support for launch of SEM’s new organisational strategy
  • Support for the new management by objectives POLICY
  • Reduction in the time required to retrieve and distribute activity information
  • Integration and centralization of multiple data sources

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