White Paper

Improving Warranty Agility for Business Success

Managing warranties is a critical activity for manufacturers with processes becoming more complex and dynamic. This is because most manufacturers’ strategies call for expanding product lines and geographic markets as well as leveraging industry networks of dealers, service centres and several tiers of suppliers. The warranty process has always been one where analysing and answering one question may raise 10 more questions. Traditional approaches with enterprise software, a data warehouse, and static business intelligence cannot keep up with the pace of the process, nor do they meet the ad-hoc nature of many queries. Warranty management is inherently multi-disciplinary, spanning finance, legal, customer service, sales, marketing, product development, logistics, production, quality, and procurement. The key to achieving flexible support for the warranty management process is to use a platform that not only analyses data from a wide variety of sources, but allows end users to configure specific analytical views to match their current task and share information in a collaborative environment.

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White Paper: Improving Warranty Agility for Business Success

White Paper: Improving Warranty Agility for Business Success