Headline Services Building QlikView Solutions

Business Discovery for Services Industries

Improve Service Line
Profitability & Retain
Profitable Customers

Improve service line profitability and workforce utilization. Target and retain profitable customers. Exploit sales, marketing, alliance and service opportunities to increase revenue. Decrease cost to serve, days sales outstanding, and asset procurement expenditures. Track leading indicators to adjust operations to market conditions.

Actionable insights to optimize service industry performance

Professional services firms including business, consulting, IT, legal and professional services industries face unique challenges when compared to those in the commercial sector. The focus is on people interacting with people and serving clients rather than transforming physical goods. Professionals in the services industry are highly skilled; engagements come at a premium price and investments are universally being scrutinized by program offices, boards, and investors alike.

Personal services firms provide services to individuals and businesses alike, and face many of the same challenges professional services firms do, but with the added dimension of a fleet or a storefront.  A personal services firm must attract and retain profitable customers through targeted campaigns, a differentiated services offering, and top notch service delivery.

With cost pressures increasing at the same time as clients' expectations for quality, firms must manage expenses and margins closely. Business discovery unlocks the answers that will help service providers improve their business decisions about operational, asset and human capital overhead that directly impact business profitability. 

Using the QlikView Business Discovery platform, leading services organizations can

  • Enhance accuracy of revenue, win-loss ratios, days sales outstanding (DSO) and resource utilization forecasting
  • Attract and retain profitable customers through targeted customer focused campaigns
  • Optimize operational efficiency and rapidly consolidate financial information to maximize working capital by geo and business units
  • Boost profitability of your project and IT service execution; proactively monitor projects and control service delivery costs
  • Remove cost through efficient management of physical assets, whether it is IT hardware or a fleet of vehicles
  • Improve accuracy and reduce administrative and IT burdens associated with data analysis
  • Improve governance of risk, regulatory and compliance programs

The QlikView Customer Experience

Discover why more than 2,000 leading services firms worldwide are turning to QlikView to overcome their Business Intelligence (BI) challenges and improve operating performance.

Multiple Dashboards for Instant Reporting to Management Control

Offering QlikView as a reporting and analysis tool for our personnel information management systems results in high customer satisfaction and distinctiveness from our competitors.”

Hein Brockhoff, CEO ADP Nederland BV

The entire quality of the process has risen markedly since we introduced QlikView since information can now be obtained more easily, quickly, transparently and in greater depth.”

Management, rewards arvato services GmbH

QlikView is quick to deploy, easy to use and gives us clear, actionable and trustworthy information about our business. What started out as a potential software package for our clients has evolved into one that we have comprehensively adopted ourselves.”

Peter Robinson, Sales Manager CIBER-UK

Our vision for business is that in a 24/7 world, where data is abundant, trust, loyalty and transparency will drive market growth. Information and knowledge is free, but insight is scarce. QlikView helps us to realise these insights.”

Cees de Boer, CFO Deloitte

QlikView heeft ervoor gezorgd dat wij een waardevollere zakenpartner zijn geworden. Door onze klanten de mogelijkheid te geven om zelf de effectiviteit van hun reclamestrategieën te analyseren, hebben wij een echt concurrentievoordeel gekregen.”

Jim Williams VP, Analysis, Exmplar

QlikView really is business discovery and has been such a success that it is now used across our entire business.”

Sara Jane Galbraith, Director of ICT and Personnel Go Ape

Suddenly, I no longer have to worry about the physical constraints of Excel or invest a lot of effort building a complex data cube. In hours, QlikView was helping us do analysis we could never do before.”

Steve Hunt, CIO SI International

QlikView has led to insights about existing processes, and helped us to fine tune every element of our business, increasing effectiveness and efficiency. This has contributed to improving bottom-line gains.”

Mr. A Rajendran, Director, Information Services TEAM Computers

Around the world, service firms are faced with increasing pressure to do business faster and more efficiently, without undermining their quality of delivery. Providers are looking to automate manual analysis and outdated reporting, ensure regulatory compliance, integrate information sources brought together by mergers, and take on new business quickly and efficiently. 

The QlikView Business Discovery platform delivers true self-service BI that empowers knowledge professionals to achieve the business insight required to accelerate work-to-cash cycles, lower operating costs, and reduce overall firm and client risk.