Please see our Frequently Asked Questions below for answers to some of the most common questions related to Training and our website. If you cannot find your answer here, please contact us at firstname.lastname@example.org, we are happy to assist you.
Registration and Cancellation
How do I register for a specific course?
The easiest way to register for a specific course is to sign in to Qlik.com (or register if you are a new user). Go to the Training homepage under the Services tab and select the 'Find Training' link on the right hand navigation. On the 'Find Training' page you can browse and register for the course you want to take.
What do I do when I am having problems registering for a class?
If you need assistance please do not hesitate to contact email@example.com or contact your Local Training Center from our Training Contact Page.
How do I decide which courses I should take?
Our course catalog has a detailed description of all courses. Download the course catalog from the Training homepage under Related Resources. We also recommend courses based on role type on our Recommended Courses page. If you still have questions, please contact us, we'd love to help.
How can I check my registration status?
Check your training history and registered courses on My Training.
What do I do if I can't find a class scheduled when I need it or where I need it?
Please email us firstname.lastname@example.org or contact your Local Training Center from our Training Contact Page. We'd love to help you find what you need!
What do I do if I decide I do not want to attend the course anymore?
Cancellation Policy: To reschedule or cancel your course and receive a full refund, we require at least 10 business days prior to the course start date for Classroom and Virtual Classroom events. Please contact your Local Training Center to do so. Any cancellations made after the 10 business days will be charged at 100% of course. Another attendee may take the current enrollment at no cost or penalty, please contact your Local Training Center to arrange this. View other Policy Terms and Agreements here.
How do I pay for my training?
Payment options include invoice, Purchase Order (PO), or using your prepaid Training Card. On the checkout screen:
*Credit Card payment is only available in the USA. Please contact your Local Training Center or email@example.com for details to pay by credit card.
Note: Payment must be received prior to the start of the course.
Training Card Information
What is a Training Card?
A Training Card is a pre-paid card with a monetary value, like a gift card. You can redeem the money for most Qlik training products* in the country of purchase within 12 months of the purchase date. This provides you with an initial investment in training and the flexibility to apply it as you need it throughout your project. You do not need to schedule training prior to purchasing a Training Card.
* Training Cards cannot be applied to Certifications or Training Materials.
How do I redeem my Training Card for classes and other learning options?
For Continuous Classroom Individual Subscriptions:
Go to the Continuous Classroom Registration page and choose the user role or bundle you want to register for. Enter your Training Card Number in the field on the checkout screen.
For Classroom Training:
Go to the Local Training Center.
For Corporate Continuous Classroom Subscriptions:
Contact your Local Training Center.
Note: Payment of Training Card must be received to use. If payment has not been received your class registration may be cancelled.
How do I purchase a Training Card?
In mid-July 2016, Qlik upgraded your pre-paid Training Vouchers to a new Training Card. The remaining value on your Training Voucher was put on your new Training Card in local currency. Don't worry, the ID number and value didn’t change. Simply enter the same number into the "Training Card" payment option field to apply your pre-paid training investment.
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